Privacy Policy

1. Introduction

This Privacy Policy explains how LAVINA MODE LTD (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from https://lavinamode.net.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Company Information

LAVINA MODE LTD
5 Lancaster Square, Great Yarmouth, United Kingdom NR30 2JZ
Email: payment@lavinamode.net
Phone: +44 7577015748

3. Information We Collect

We collect the following types of information to process orders and improve our services:

3.1 Information You Provide

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Customer support messages

3.2 Payment Information

Payments are processed securely via Stripe.

We do not store full credit or debit card details on our servers. Payment data is handled directly by Stripe in accordance with its own privacy standards.

3.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on the website
• Approximate location based on IP

This data is used for analytics, security, and improving user experience.

4. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling orders
• Managing payments securely via Stripe
• Sending order confirmations and updates
• Providing customer support
• Preventing fraud and unauthorized transactions
• Improving website performance and services
• Complying with legal obligations

5. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

• Performance of a contract (order fulfillment)
• Legal compliance obligations
• Legitimate business interests (fraud prevention, service improvement)
• Consent (marketing communications, where applicable)

6. Data Sharing

We do not sell or rent your personal data.

We may share your information with trusted third parties only when necessary:

• Stripe (payment processing)
• Shipping and logistics providers (order delivery)
• IT and service providers (website hosting, analytics)
• Legal authorities (when required by law)

All third parties are required to protect your data and comply with applicable privacy laws.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure payment processing via Stripe
• Restricted access to personal information
• Regular security monitoring

However, no method of online transmission is completely secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise your rights, contact us at: payment@lavinamode.net

10. Cookies

We use cookies to:

• Improve website functionality
• Analyze traffic and user behavior
• Enhance shopping experience

You can disable cookies in your browser settings, but some features may not work properly.

11. International Transfers

Your data may be processed outside your country, including in the United Kingdom and other locations where our service providers operate.

We ensure appropriate safeguards are in place to protect your data.

12. Third-Party Services

We use third-party services such as Stripe and analytics tools. These providers have their own privacy policies governing how they handle data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the website indicates acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

LAVINA MODE LTD
5 Lancaster Square, Great Yarmouth, United Kingdom NR30 2JZ
Email: payment@lavinamode.net
Phone: +44 7577015748