Frequently Asked Questions (FAQs)

1. What products do you sell?

We specialize in women’s dresses, including casual, party, and formal styles. Each product is designed with attention to fit, fabric, and quality.

2. How do I place an order?

1. Browse our collection at https://lavinamode.net.
2. Select your desired product, size, and color.
3. Click Add to Cart and proceed to checkout.
4. Enter your shipping and payment details. We process payments securely via Stripe.
5. Confirm your order and you’ll receive an order confirmation email.

3. What payment methods do you accept?

We accept major credit/debit cards and other payment methods supported by Stripe. All transactions are secure and encrypted.

4. How long does delivery take?

Delivery times vary depending on your location. For details, please see our Delivery & Transportation Policy. We provide tracking information for all orders.

5. Can I change or cancel my order?

Orders can be modified or canceled before they are shipped. Please contact us immediately at payment@lavinamode.net or call +44 7577015748. Once an order is shipped, it cannot be changed but can be returned following our Returns & Exchanges Policy.

6. What is your return policy?

Returns and exchanges are handled according to our Returns & Exchanges Policy. We accept returns of eligible products that are unworn, unwashed, and with tags attached. Refunds are issued via Stripe.

7. How do I know which size to choose?

Please refer to our Size Guide for detailed measurements and fit recommendations. If you are unsure, contact our support team for assistance.

8. Is shopping on your website secure?

Yes. LAVINA MODE LTD uses Stripe for secure payment processing, and all sensitive information is encrypted to ensure your privacy and safety.

9. Do you ship internationally?

Yes, we ship to most countries. Shipping fees and delivery times vary by location. Please check our Delivery & Transportation Policy for details.

10. How can I contact customer service?

You can reach us via:

• Email: payment@lavinamode.net
• Phone: +44 7577015748

Our customer service team is ready to help with orders, sizing advice, and any other questions.