Delivery & Transportation

1. Overview

At LAVINA MODE LTD, we are committed to delivering your orders safely and efficiently. This policy explains how we handle order processing, shipping, and delivery to ensure a smooth experience for our customers.

2. Order Processing

• All orders are carefully reviewed and processed within 2–4 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• If there are any delays in processing, our team will notify you via email.

3. Shipping Methods and Estimated Delivery Times

We offer a variety of shipping options depending on your location. Estimated delivery times are:

• United Kingdom: 4–8 business days
• Europe: 7–14 business days
• North America (USA & Canada): 10–18 business days
• Other International Destinations: 12–22 business days

Delivery times are estimates and may vary due to carrier delays or customs procedures.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the destination and package weight.
• All applicable fees will be displayed before completing your order.

5. Order Tracking

• After your order is shipped, you will receive a shipping confirmation with a tracking number (if available).
• Tracking updates may take 24–72 hours to become active in the carrier’s system.
• You can track your shipment directly through the carrier’s website.

6. Customs, Duties, and Import Fees

• International shipments may be subject to customs duties, import taxes, or other fees depending on your country.
• These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
• Delays due to customs inspections are outside of our control.

7. Delivery Issues

We are not responsible for delays or delivery failures caused by:

• Incorrect or incomplete shipping addresses provided by the customer
• Carrier delays, strikes, or transportation disruptions
• Natural disasters or force majeure events

If your package is significantly delayed, please contact us at payment@lavinamode.net.

8. Lost or Undelivered Packages

• Customers should report lost or undelivered packages as soon as possible.
• Please provide your order number when contacting us.
• We will coordinate with the shipping carrier to investigate and resolve the issue.
• Packages deemed lost may be eligible for a replacement or refund after investigation.

9. Incorrect Address Responsibility

• Customers are responsible for providing accurate and complete shipping information.
• Packages returned due to incorrect addresses may incur additional shipping fees to resend.

10. Contact Information

For questions or assistance regarding delivery and transportation:

LAVINA MODE LTD
5 Lancaster Square, Great Yarmouth, United Kingdom NR30 2JZ
Email: payment@lavinamode.net
Phone: +44 7577015748